We encourage our customers to carefully read and understand our Terms and Conditions before making any purchase or sharing personal information. By using our website and placing an order, you agree to be bound by these Terms and Conditions. Placing an online order constitutes a legal agreement for the sale and purchase of our products. It also confirms that all the information you provide is accurate, up-to-date, and not misleading or fraudulent.
For your convenience, we have included a detailed FAQ section where you can find answers to both general and specific questions related to our products and services.
Order Procedure
Our order process is simple and hassle-free. Once your order is successfully placed, you will receive an automated confirmation email. If you do not receive this email within 24 hours, please contact our customer support immediately, as your order may not have been verified by our system.
Secure Payment Options
You can make payments safely and conveniently through secure digital methods such as MasterCard, Visa, American Express, and Square. LeatherJacketsUS does not accept orders via phone or other communication channels. All prices are displayed in US Dollars and are exclusive of applicable taxes.
Customer Value & Satisfaction
We take pride in serving satisfied customers worldwide. Our support team is available to assist you with complete dedication. At LeatherJacketsUS, we strive to offer premium quality and competitive prices. Once you experience our service, we’re confident you’ll recommend us to your friends and family and continue to enjoy our exclusive deals and discounts.
Shipping Policy
We offer free shipping to the USA, UK, Canada, and Australia on orders of $139 or more. For other regions, standard shipping charges apply. Some international orders may be subject to customs duties or import taxes. In such cases, the customer is responsible for paying any applicable customs fees upon delivery in the destination country.
Safe & Secure Shopping
LeatherJacketsUS ensures that your data remains secure at all times. We use industry-standard Secure Sockets Layer (SSL) encryption to protect your information. We accept trusted payment methods including Visa, MasterCard, American Express, PayPal, and Square. We never store your financial information without your consent, ensuring your privacy and data safety throughout your shopping experience.
Order Cancellation
Cancellation requests will only be accepted under the following conditions:
- A $10.00 processing fee will be deducted if an order is canceled by the customer.
- Orders canceled within 3 days of placement will incur a 20% deduction from the total amount.
- Orders canceled within 7 days of placement will incur a 30% deduction.
- No cancellations will be accepted after 7 days from the date of purchase.
Return & Exchange Policy
- Return or exchange requests must be made within 15 days of order delivery.
- Requests made after the 15-day period will not be accepted.
- Exchange items may take 10–15 business days to be processed and shipped.
- Refunds are issued after receiving and inspecting the returned item.
- Refund processing may take up to 15–20 business days.
- Shipping charges are non-refundable.
- A restocking fee may apply to returned items.
- Items damaged by the customer or showing signs of use will not qualify for a refund or exchange.